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Frequently asked questions

Your most common questions answered, if you have any other questions, please get in touch via contact@uklash.com


UKLASH is an eyelash serum that makes your eyelashes longer, fuller and stronger. It contains a scientifically and clinically proven formula packed with natural, extracts, vitamins and peptides that fortify your lash follicles to visibly boost length and improve volume. It also naturally helps your lashes to regrow following any damage caused by the use of lash extensions, environmental impact, eyelash illness or other problems.

STEP 1 Remove your makeup with an oil-free makeup remover or cleanser.

STEP 2 Apply only one stroke of UKLASH at the root of your upper lashes (like an eyeliner) once a day. One dip is sufficient for both lash lines.

STEP 3 Wait until the serum has fully dried if applying additional beauty products.

STEP 4 Allow the serum to work overnight. *Same process applies if using on eyebrows.

Important: Don't do multiple applications or double dips. Using more than instructed will not give you quicker results. One dip into the bottle is enough for both eyes. Patch testing is always recommended prior to use. 

Uklash should not be applied directly to the lower lash line. When you apply Uklash to your upper lash line, the serum will itself be transferred to your lower your lower lashes when you blink. Therefore we recommend you to only apply it to your upper lash line. 

After full 12 weeks use (your first bottle), you should go over to maintenance mode and apply 2-3 times per week to maintain the health of your lashes.

Yes it does! However you must be patient and consistent. The time before you see results can vary as it depends on what growth cycle stage your lashes are at when you starting to use the product. It normally takes between 3-12 weeks to see good results. If you don't achieve any results after consistent use of 12 weeks you have right to claim for money-back guarantee (read more under "Other"). It is very important that you use the product correctly as instructed.

STEP 1 Remove your makeup with an oil-free makeup remover or cleanser.

STEP 2 Apply only one stroke of UKLASH at the root of your upper lashes once a day.

STEP 3 Wait until the serum has fully dried if applying additional beauty products.

STEP 4 Allow the serum to work overnight. *Same process applies if using on eyebrows.

Once you have achieved your desired results we recommend you use UKLASH 3-4 times a week to maintain your lashes. If you stop using UKLASH your lashes will return to their natural state.

UKLASH is actually great to use if you wear lash extensions. The weight and the glue from extensions can cause take its toll on natural lashes, causing breakage and loss. Use UKLASH to complement your lash extensions, as it strengthens your natural lashes so you can enjoy your extensions longer. You can even transition to natural lashes if you want to, UKLASH is that powerful!

Yes you can! However we recommend using our UkBrow Eyebrow Serum for optimal results on brows. Please make sure that your eyebrows are free from any oil, dirt or make-up before applying.

Uklash should not be applied directly to the lower lash line. When you apply Uklash to your upper lash line, the serum will itself be transferred to your lower lashes when you blink. Therefore we recommend you to only apply it to your upper lash line. 

Yes! UKLASH is safe to use. However, as with any cosmetic product, some may be allergic to one or more of the ingredients. If you experience an allergic reaction, discontinue use.

Patch testing is always recommended. Apply a small amount of the serum to a small area, such as a corner of your forehead, behind your ear or the side of your neck. There should be no other products on the skin so that you can properly test this product. Wait around 24 hours to see if you have any skin sensitivity.

Remove any makeup, clean the upper eyelids and remove you contact lenses before application, if applicable.

UkLash is safe to use if you remove your contact lenses in the evening before you go to bed as that's when you should apply the serum, meaning if you wear your contact lenses during day time then that's OK. Product has not been tested on people that wear or sleep with contact lenses 24H.

Yes! However UKLASH should be applied on eyelids that are clean and free of dirt, oil, and make-up. So apply the serum first and wait until it’s fully dried before putting on make-up or additional beauty products.

We’ve made UKLASH affordable. One bottle lasts approximately 3 months if used once a day as instructed. One dip is sufficient for both lash lines.

Aqua, Glycerin, Butylene Glycol, Propanediol, 1,2-Hexanediol, Biotinoyl Tripeptide-1, Camellia Sinensis Leaf Extract, Caprylyl Glycol, Centella Asiatica Extract, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Glycyrrhiza Glabra Root Extract, Isopropyl Cloprostenate, Myristoyl Pentapeptide-17, Panthenol, Polygonum Cuspidatum Root Extract, Rosmarinus Officinalis Leaf Extract, Scutellaria Baicalensis Root Extract, Tocopherol, Xanthan Gum, Benzoic Acid, Phenoxyethanol, Sodium Benzoate

No way! We LOVE animals. UKLASH has not been tested on animals and never will.

Like most other beauty products, UKLASH has not been tested on pregnant or breastfeeding women. Therefore we are unable to comment on the safety of use while you are pregnant or nursing. We advise that you speak to your medical practitioner first if you are pregnant or breastfeeding.

Shipping & Ordering

Our hard working team aim to process and ship out all orders within 24 hours (Monday-Friday, excluding public holidays), however, actual delivery time depends on your location:

UK Delivery: 

Free delivery option: 2-5 working days from the day of dispatch*

Next day delivery option: 1 working day from the day of dispatch

Rest of Europe:  3-7 working days*

Rest of the World:  5-10 working days*

*Delivery times shall be considered as indicative timeframe as they might be subject to delays with the delivery company, especially during holiday seasons.

UK: Free Delivery for standard shipping. £6.99 for next business day shipping.

International: Free delivery for standard shipping to most destinations (due to covid this service is suspended to some countries). We do offer Express shipping at an additional cost. For any orders above £80 we offer free Express shipping.

From 2nd of Feb 2021:

All orders to EU addresses will be delivered with all duties and taxes paid by us. No additional custom fees will apply when you receive your package, it's all included in the price.

Important:  In order for your order to be processed correctly with delivered duty paid (DDP), please make sure the correct SHIPPING TO country is selected.  If you do not select the correct shipping to country in the top left corner then your order will not be processed through the correct system.

Of course, we ship worldwide and it’s FREE delivery cost. How great?!

We normally use Royal Mail for all our free delivery shipments. For UK next Business Day delivery we use DPD. If the shipment is going outside the UK and if you have selected FREE delivery then your package will be handled and delivered by your national postal services once arrived in your country. For International Express deliveries it will be delivered by DHL.

You can apply the code at the checkout stage.

Please note that only one coupon can be used per order and coupon codes do not work on subscription orders or any other offers as they’re already discounted.

Please note that discount codes cannot be combined with other offers, discounts or subscriptions.

Please make sure that you have a one-time purchase in your basket and make sure that no other offers or discounts are already applied to the products.

Uklash.com accepts VISA, MasterCard, American Express, Google Pay, ClearPay, PayPal & Apple Pay.

UKLASH is super secure. All transactions are processed via secure payment gateways. We don’t store any debit or credit -card details.

Unfortunately we are unable to cancel orders once it has been paid for as they are automatically processed for dispatch. You can return your order once received

Yes. Within 14 days of receipt, as long as the product is sealed and in a resalable condition. If you want to return your order just make sure to contact us first to get return instructions.


Subscription is currently only available for UK based customers.

With subscription you never need to be worried that you’ll run out of UKLASH and you pay 12% less! You just need to choose when and how often you would want us to deliver UKLASH to your doorstep. Your order and payment will be automatically processed.

• Select the “Subscription” option

• Choose frequency, every 2, 3 or 4 month(s)

• You can select the quantity in cart

• Continue to checkout

• You’re all set! We will deliver your UKLASH for the subscription you’ve selected.

You can cancel anytime, no strings attached and no card details saved!

You can cancel your subscription at any time on our website’s account portal or by emailing us at contact@uklash.com with the email address and full name you used to sign up with.

Changes to your account will take place from the time UkLash confirms in written correspondence to you.

Please ensure that you allow three business days for your subscription to be cancelled. Once your subscription fee has been deducted from your account and the order has been processed, we will not be able to intercept your parcel or provide a refund.

To change the frequency, simply email contact@uklash.com and our team will happily assist you.

My Account

No, but by setting up an account, you will have access to order information or manage your subscription. You will also be added to our email list for exclusive discounts and offers.

If you have forgotten your password click on 'forgot password ?' to reset it. If the site does not recognise your email address it means that you do not have an account with us. You do not automatically get an account when you place an order or sign up for subscription. You must register to create an account, click here to register. Use the same email when you register to access your previous orders or subscription. 

Join our Squad (Affiliate)

Because you are the queen of social media who loves UKLASH! You’re a cool influencer, vlogger or blogger that wants so share the beauty secret for longer and fabulous lashes with your followers. We will send the love back at you with 15% commission on every sale made through your unique referral link. Who doesn't love to earn some extra cash!?

Click here to send your application. Once your application has been submitted our super savvy team will review it. Once approved, just login to your referral account to access your unique code and start sharing!

You can read more here on how to join here.

We pay out commission at the end of each month. Any commission earned will be paid out to your PayPal account. If you don’t have a PayPal account, don’t worry its really simple to sign up for a PayPal account on their website.

Money-Back Guarantee

We are confident in our products and therefore offer 100% money-back guarantee. If you have not achieved any results after 12 weeks of use you can qualify for our money-back guarantee. It's important that you have used the product consistently and as instructed for a minimum period of 12 weeks.

To qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your lashes or brows free from any makeup or mascara before using our UKLASH/UKBROW Serum (camera roll dated proof)

2. Take a photo of your lashes/brows after 12 weeks of using, along with a photo of the used product (camera roll dated proof)

3. Email our customer experience team (contact@uklash.com) with the above

4. Your application will be processed within 3-5 days of submission

Please make sure that your photos have valid date and time stamps (must be camera roll screenshots).

Please also ensure both the before and after images submitted are free from any makeup or mascara so we can clearly review your progress using the product.

Money-back guarantee requests must be done within 4 months from upon receiving your product.

Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us. 

We do not offer money-back guarantee on any allergic reactions. Like with any other cosmetic product some users can be sensitive or allergic to one or more ingredients. If you have sensitive skin please advise with your dermatologist first before making any purchase. 

Please note that our Money Back Guarantee only applies for the first purchase, only on one product and excludes all other future orders. For any products that are excluded from the Money Back Guarantee it will state on the product description.


Just give us a shout! You can contact us through our contact page or email directly at contact@uklash.com. We will be happy to assist you.

  • 100% results guarantee

  • Free worldwide delivery

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