Use the contact form below or use the Chat during business hours.
For order enquiries, please include your order number.
Yes, we ship worldwide! Orders are dispatched from our warehouses in the UK, Europe, and the USA to reach customers all over the globe.
Please note that international orders may be subject to customs or import duties, which are the customer’s responsibility.
To avoid any delivery issues, make sure you select the correct destination country before checking out.
We usually process and ship orders within 24 hours (Monday to Friday, excluding holidays).
Estimated delivery times are:
UK: 2–5 working days
Europe: 3–7 working days
Rest of the World: 5–10 working days
Express options are available in most regions for faster delivery. Please keep in mind that shipping times may vary during holidays or busy periods.
If you’ve entered the wrong address, don’t panic, you have a 15-minute window after placing your order to update it from your account.
After that, I might not be able to make changes since the order could already be processing.
If your parcel is returned to me due to an incorrect or incomplete address, you’ll be responsible for reshipping costs, or the shipping fee will be deducted from your refund.
We offer a 14-day return policy starting from the day you receive your order.
To be eligible for a return, your item must be unused, unopened, and in its original packaging (with the hygiene seal intact, if applicable).
You’ll need to cover the return postage, as we don’t provide prepaid return labels.
We don’t offer exchanges, if you want a different item, simply return your order and place a new one.
Once we receive and inspect your return, we'll issue your refund within 3 working days, and it may take up to 10 business days to appear in your account.
If you receive a damaged, defective, or incorrect item, please contact me right away so we can make it right.
You can manage or cancel your subscription at any time. Once your first subscription order has been delivered, you’ll be able to manage everything directly through your subscription account.
From there, you can view upcoming orders, update your subscription details and make changes to future deliveries.
If your first subscription order hasn’t been delivered yet, these account management options will be temporarily unavailable. If you need any changes made before then, simply contact our Customer Care team through this page and we’ll be happy to help.
Please note, any changes made to your subscription will apply to future subscription orders only and will not affect your first order.