Use the contact form below or use the Chat during business hours.
For order enquiries, please include your order number.
We aim to make the returns and refund process as smooth as possible. Here's what you can expect when returning an order and requesting a refund.
Refunds are typically processed within 1-3 business days after your return has been received and inspected by our warehouse team.
Please note that:
- Refunds are issued Monday to Friday.
- Your bank may take up to 5 working days to process the refund and reflect it in your account.
Once your refund has been processed, we'll send you an email notification to confirm. If you've returned an item and haven't heard from us yet, it may still be in transit or awaiting processing.
If your parcel was recently returned, it may still be en route or waiting in our returns queue.
We process returns promptly, and if any issues arise, our team will contact you within 24 working hours.
If you've already received a return confirmation but still haven't received your refund after 5 working days, please don't hesitate to contact us.
Yes, return postage is the customer's responsibility.
However, if your item arrived damaged, faulty, or incorrect, please contact our customer service team, and we'll assist you.
You're always welcome to contact our team for updates.
Please note that we can only provide information once the return has arrived at our facility. If the item hasn't been marked as received yet, we won't have any further updates. However, rest assured that we'll reach out quickly if there's an issue.
We may decline a refund if:
- A product is returned, opened, or used.
- No prior discussion was held with our customer service team regarding the issue.
To avoid disappointment, please contact us before sending back opened items.
We will contact you regarding any issues with your return. Unfortunately, we cannot cover the cost of sending the item back to you if your refund is declined. Therefore, a return postage fee will be applicable: £2.99 for UK orders and £9 for international orders.
If you've received a product that's faulty, damaged, or not as expected, please contact our customer service team as soon as possible.
For the fastest and most effective resolution, contact us via the form below.
Our team is here to help and will work with you to put things right quickly.
At UKLASH, customer safety and satisfaction are our top priorities. However, as with any cosmetic product, individual reactions may vary. Some customers may experience sensitivity or allergic responses to one or more ingredients in our formulations.
If you have a history of sensitive skin or allergies, we strongly recommend consulting with a medical professional-such as a GP, dermatologist, or healthcare provider-prior to making a purchase.
Please be advised that we do not offer refunds, exchanges, store credit, or gift cards for reactions related to skin sensitivity or allergies.
Our products are dermatologically tested and clearly labelled with full ingredient lists to help you make informed decisions.