Delivery & Returns

Hey gorgeous! Wonder how much delivery cost or how soon you’ll get your UKLASH?

Find the information below: 

No way, we don’t charge delivery cost. It’s totally FREE to all destinations! How great!? However we do offer Next Day Delivery service as an option for UK based customers and DHL Express Service for international customers at an additional cost.

Yes! You heard right, UKLASH ships worldwide.

For Europe and International orders we have partnered with Global-E

a third party service acting as your seller-on-record, so now we can ship to over 100 destinations worldwide! When you buy your UKLASH products from Global-e, you will see that your payment method is charged by **Global-e// UKLASH**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). Click here to get to Global-E's FAQ.

Our super hard working team aims to ship out your order within 24 hours (Mon-Fri, excluding public holiday). Delivery time varies depending on your destination. Next Day Delivery (1 business day) option is currently available for UK only (orders will be shipped same day if ordered before 1pm Monday-Friday, any orders after the cut-off time will be sent the following working day. Please note that if you order next day delivery after 1pm on a Friday or on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday). 

Estimated delivery times from the time of dispatch:

UK
Free delivery option: 2-5 business days*

Next day delivery option: 1 business day

Free delivery: 5-10 business days*

Express service: 2-3 business days*

Free delivery 7-14 business days*

Express service: 2-4 business days

* Delivery times are indicative and deliveries might be subject to delays with the delivery company, especially during busy periods, like public holidays when delivery might take slightly longer than usual. We are really sorry if this happens to you, but please be nice to us and understand that this is out of our control and we do our best. 

If your destination is outside the UK you might have to pay custom & import charges once the package has reached your country. This is nothing UKLASH can control and it has to be paid by you as customer. Please be advised that the FREE delivery option for international orders (outside the UK) does not guarantee door to door delivery to some destinations.  The package will go the nearest delivery collection point. Customer is fully responsible to keep track of their package and collect for collection point if necessary . Fees will apply for  any unclaimed returned packages due to no collection. For guaranteed door to door delivery please select Express Delivery option at checkout. 

Deliveries will be made to the shipping address provided by you at checkout and it is your sole responsibility to ensure that the address provided is complete and accurate. Customers has full responsibility to keep track of their orders at all times with the tracking number provided. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect or invalid addresses In the event that a product is lost in transit back to us, we will help as much as we reasonably and necessary can to trace the package. To arrange redelivery you will have to cover for all return and postage fees. If requesting refund for a return due to invalid address, failed attempted deliveries or uncollected orders then the charge will be deducted from the refund. Note that we will do this independently of potential free delivery offers. We cannot offer free delivery twice. 

RETURNS

Your satisfaction is our top priority. However, if you do need to make a return you’re welcome to return your order within 14 days of receipt. As we care about everyone’s health and hygiene, the product(s) must be unused in sealed packaging and resalable condition. The cost of returning the order will have to be covered by you as customer. 

How to make a return: 

• Contact us first with your order number and reason for return
• You will receive return instructions
• Then ship the order back to us (keep a receipt of postage)
• Your return will be handled within 3 working days, once received.
• YAY! We process your refund back to the card or PayPal account used for payment 

If you wish to make a return due to not being satisfied with the product or the results please contact us with your 100% money back query.