FAQ'S

UKLASH is an eyelash serum that makes your eyelashes longer, fuller and stronger. It contains a scientifically and clinically proven formula packed with natural, extracts, vitamins and peptides that fortify your lash follicles to visibly boost length and improve volume. It also naturally helps your lashes to regrow following any damage caused by the use of lash extensions, environmental impact, eyelash illness or other problems.

STEP 1 Remove your makeup with an oil-free makeup remover or cleanser.

STEP 2 Apply only one stroke of UKLASH at the root of your upper lashes (like an eyeliner) once a day. One dip is sufficient for both lash lines.

STEP 3 Wait until the serum has fully dried if applying additional beauty products.

STEP 4 Allow the serum to work overnight. *Same process applies if using on eyebrows.

Important: Don't do multiple applications or double dips. Using more than instructed will not give you quicker results. One dip into the bottle is enough for both eyes. Patch testing is always recommended prior to use.

Uklash should not be applied directly to the lower lash line. When you apply Uklash to your upper lash line, the serum will itself be transferred to your lower your lower lashes when you blink. Therefore we recommend you to only apply it to your upper lash line.

After full 12 weeks use (your first bottle), you should go over to maintenance mode and apply 2-3 times per week to maintain the health of your lashes.

Yes it does! However you must be patient and consistent. The time before you see results can vary as it depends on what growth cycle stage your lashes are at when you starting to use the product. It normally takes between 3-12 weeks to see good results. If you don't achieve any results after consistent use of 12 weeks you have right to claim for money-back guarantee (read more under "Other"). It is very important that you use the product correctly as instructed.

STEP 1 Remove your makeup with an oil-free makeup remover or cleanser.

STEP 2 Apply only one stroke of UKLASH at the root of your upper lashes once a day.

STEP 3 Wait until the serum has fully dried if applying additional beauty products.

STEP 4 Allow the serum to work overnight. *Same process applies if using on eyebrows.

UKLASH is actually great to use if you wear lash extensions. The weight and the glue from extensions can cause take its toll on natural lashes, causing breakage and loss. Use UKLASH to complement your lash extensions, as it strengthens your natural lashes so you can enjoy your extensions longer. You can even transition to natural lashes if you want to, UKLASH is that powerful!

Remove any makeup, clean the upper eyelids and remove you contact lenses before application, if applicable.

UkLash is safe to use if you remove your contact lenses in the evening before you go to bed as that's when you should apply the serum, meaning if you wear your contact lenses during day time then that's OK. Product has not been tested on people that wear or sleep with contact lenses 24H.

Aqua, Glycerin, Butylene Glycol, Propanediol, 1,2-Hexanediol, Biotinoyl Tripeptide-1, Camellia Sinensis Leaf Extract, Caprylyl Glycol, Centella Asiatica Extract, Chamomilla Recutita Flower Extract, Ethylhexylglycerin, Glycyrrhiza Glabra Root Extract, Isopropyl Cloprostenate, Myristoyl Pentapeptide-17, Panthenol, Polygonum Cuspidatum Root Extract, Rosmarinus Officinalis Leaf Extract, Scutellaria Baicalensis Root Extract, Tocopherol, Xanthan Gum, Benzoic Acid, Phenoxyethanol, Sodium Benzoate

Our hard working team aim to process and ship out all orders within 24 hours (Monday-Friday, excluding public holidays), however, actual delivery time depends on your location:

UK Delivery:

Free delivery option: 2-5 working days from the day of dispatch*

Next day delivery option: 1 working day from the day of dispatch

Rest of Europe: 3-7 working days*

Rest of the World: 5-10 working days*

*Delivery times shall be considered as indicative timeframe as they might be subject to delays with the delivery company, especially during holiday seasons.

From 2nd of Feb 2021:

All orders to EU addresses will be delivered with all duties and taxes paid by us. No additional custom fees will apply when you receive your package, it's all included in the price.

Important: In order for your order to be processed correctly with delivered duty paid (DDP), please make sure the correct SHIPPING TO country is selected. If you do not select the correct shipping to country in the top left corner then your order will not be processed through the correct system.

We normally use Royal Mail for all our free delivery shipments. For UK next Business Day delivery we use DPD. If the shipment is going outside the UK and if you have selected FREE delivery then your package will be handled and delivered by your national postal services once arrived in your country. For International Express deliveries it will be delivered by DHL.

Subscription is currently only available for UK based customers.

With subscription you never need to be worried that you’ll run out of UKLASH and you pay 12% less! You just need to choose when and how often you would want us to deliver UKLASH to your doorstep. Your order and payment will be automatically processed.

• Select the “Subscription” option

• Choose frequency, every 2, 3 or 4 month(s)

• You can select the quantity in cart

• Continue to checkout

• You’re all set! We will deliver your UKLASH for the subscription you’ve selected.

You can cancel anytime, no strings attached and no card details saved!

You can cancel your subscription at any time on our website’s account portal or by emailing us at contact@uklash.com with the email address and full name you used to sign up with.

Changes to your account will take place from the time UkLash confirms in written correspondence to you.

Please ensure that you allow three business days for your subscription to be cancelled. Once your subscription fee has been deducted from your account and the order has been processed, we will not be able to intercept your parcel or provide a refund.

If you have forgotten your password click on 'forgot password ?' to reset it. If the site does not recognise your email address it means that you do not have an account with us. You do not automatically get an account when you place an order or sign up for subscription. You must register to create an account, click here to register. Use the same email when you register to access your previous orders or subscription.

Because you are the queen of social media who loves UKLASH! You’re a cool influencer, vlogger or blogger that wants so share the beauty secret for longer and fabulous lashes with your followers. We will send the love back at you with 15% commission on every sale made through your unique referral link. Who doesn't love to earn some extra cash!?

We are confident in our products and therefore offer 100% money-back guarantee. If you have not achieved any results after 12 weeks of use you can qualify for our money-back guarantee. It's important that you have used the product consistently and as instructed for a minimum period of 12 weeks.

To qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your lashes or brows free from any makeup or mascara before using our UKLASH/UKBROW Serum (camera roll dated proof)

2. Take a photo of your lashes/brows after 12 weeks of using, along with a photo of the used product (camera roll dated proof)

3. Email our customer experience team (contact@uklash.com) with the above

4. Your application will be processed within 3-5 days of submission

Please make sure that your photos have valid date and time stamps (must be camera roll screenshots).

Please also ensure both the before and after images submitted are free from any makeup or mascara so we can clearly review your progress using the product.

Money-back guarantee requests must be done within 4 months from upon receiving your product.

Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us.

We do not offer money-back guarantee on any allergic reactions. Like with any other cosmetic product some users can be sensitive or allergic to one or more ingredients. If you have sensitive skin please advise with your dermatologist first before making any purchase.

Please note that our Money Back Guarantee only applies for the first purchase, only on one product and excludes all other future orders. For any products that are excluded from the Money Back Guarantee it will state on the product description.

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